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The following topics are covered within this help page:
What PC set-up do I need to use eircom?
How do I find music on eircom?
How to preview music
Downloading tracks
Playing your downloaded music
Burning and transferring tracks
Online Guides
Frequently Asked Questions
You will need a PC that is running Windows XP and Windows Media Player version 10 or above. Apple Macs are not compatible with this service.
Simply enter the name of an artist or track in the search box or click on the artwork or artist name of a featured product to see more information. You can then listen to a preview of the track or add it to your basket.
You can click on the headphones icon 
to listen to a streamed preview of an individual track. To listen to previews of more than one track, click on the headphones icon for each track (or if it is an album or multiple track single click on the ‘listen to all’ icon at the bottom of the track information panel). Use the drop-down music player (towards the top left of the homepage) to skip, listen again or add previewed tracks to your basket.
If you are buying music to download to your PC, you will need to purchase the tracks you have selected then download them to your PC (see below for details of how to use the download manager). If you are buying mobile content, this will be delivered ‘over the air’ straight to your mobile.
Music downloaded from eircom is delivered in as Windows Media Audio (WMA files which are protected by Windows Media DRM) and you can play your files using your PC’s Windows Media Player. The first time you play the track that you have downloaded, eircom will deliver the licence that governs the number of times that you can burn or transfer a track.
Once you have downloaded your music, you will need to use the Windows Media Player to burn tracks to CDR or transfer them to a portable device. Please note that to burn tracks to CDR, your PC will need to be equipped with an appropriate CD burner. Tracks can only be transferred to portable devices that support Windows Media DRM 9 or above – if in doubt, please check with the device manufacturer.
eircom’s PC downloads are not compatible with the Apple iPod.
If you require further help with any query, please contact our customer help team by email at music.support@eircom.net.
When contacting customer care please be sure to include any order reference for order queries (for mobile orders also include your phone number) and ensure you email using your registered account. This will help our staff track your account more easily.
We have several guides to help you with using our service. They include screen shots and photos and cover both PC and mobile.
